iBanFirst is an international financial services provider offering alternative payment solutions to traditional banking.
Founded in 2013, iBanFirst is a fintech that developed a banking platform to enable international SMEs to carry out fast, secure and fairly-priced multi-currency transactions.
Thanks to iBanFirst, finance teams can send and receive payments in more than 30 currencies and benefit from personalized support to cover their foreign exchange exposure.
Since 2016, iBanFirst has raised 46 million euros and in May 2021, the Californian fund Marlin Equity Partners invested €200M to further accelerate the growth and development of iBanFirst.
🚀 Joining iBanFirst is a unique opportunity to develop your skills and evolve quickly in an international company that is at the cutting edge of innovation
🎯 What will you Do?
- As soon as a client has been introduced to our platform by the Sales Executive team and has made transactions, you are the client’s point of contact;
- You ensure the growth of your portfolio by initiating and executing proactive cross-sell & up-sell strategies;
- You build and maintain long-term relationships with clients;
- You have meetings face to face with your clients;
- You work closely with our FX Sales team in order to maximize your client's satisfaction;
- You optimize international payments, FX exposure and hedging strategies for clients;
- You analyze companies' currency risk management;
- You raise awareness and support companies on currency issues;
- You help clients to fully understand features of our platform and to use them;
- You help your clients with their daily needs;
- You collect customer feedback and needs and share within our organization;
- KPIs: Cross-sell, Upsell, Churn & NPS.
🔎 What do you bring?
- Knowledge of FX hedging products and derivatives;
- Prior experience in a customer-facing position;
- Good communication skills (spoken and written);
🏆 What do we offer
- Various missions projects in an innovative and rising start-up in a thriving industry (fintech)
- A key role and a unique opportunity to shape the future of iBanFirst
- A great, professional and international team with a flat hierarchy
- Attractive package, depending on the profile
Are you enthusiastic and do you want to grow with us? We look forward to receiving your resume!