Help Desk Officer

About

Fair, Focused, Forward 

Founded in 2013, iBanFirst is headquartered in Brussels, has offices in Paris, Antwerp and Dijon and serves more than 4,000 customers all over Europe. iBanFirst provides an online platform for multicurrency transactions enabling a payment experience and package of financial services addressing the needs of SMEs in their daily operations. 

iBanFirst has raised €46m from Xavier Niel and leading European VC funds; SerenaBreegaElaia and Bpifrance. It was recognised as ‘Fintech Scale-up of the Year’ in Belgium in 2018 and listed in several rankings including Deloitte Technology Fast 500 EMEA (2018), Deloitte Technology Fast 50 (2018 and 2019) and KPMG Fintech100 Leading Global Fintech (2017). 

Why work for us? 

Being part of our team is a unique opportunity to develop your skills and progress rapidly in an environment at the cutting edge of innovation. 

 

Job description

We are looking for a qualified IT Help Desk to join our team. You will be responsible for leading our technical support team to provide excellent customer service and resolve all technical issues.

As a IT Help Desk, you should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position.

Ultimately, you should be able to ensure high quality technical support and increase client satisfaction.

What you will do

  • Contribute to improving customer support by actively responding to queries and handling complaints,
  • Ensure customer service is timely and accurate on a daily basis,
  • Follow up with customers to identify areas of improvement,
  • Update the technical documentation related to your scope.

Preferred experience

Required Knowledge

  • Graduated from a master’s degree,
  • Proven work experience as a Helpdesk Officer (internship included),
  • Solid technical background with an ability to give instructions to a non-technical audience,
  • Customer-service oriented with a problem-solving attitude,
  • Capacity to be a multitasks and hands-on person,
  • Excellent written and verbal communications skills in both French and English.

Technical Skills:

  • Microsoft environment (W10, Server, O365, Azure),
  • Linux (CentOS, Ubuntu),
  • Docker/Kubernetes,
  • WatchGuard,
  • Cisco/HP Switch,
  • VMWare ESXi, vSphere,
  • Jira/Confluence.

What we offer

  • Various missions and projects in an innovative and rising start-up in a thriving industry (fintech)
  • A key role and a unique opportunity to shape the future of iBanFirst
  • A great, professional and international team with a flat hierarchy
  • A nice work environment, in a brand new office located in Paris 8
  • Regular offsite and internal events
  • Attractive package, depending on profile

Or, know someone who would be a perfect fit? Let them know!

Paris

61 Rue de Courcelles
75008 Paris Directions hello@ibanfirst.com +33 1 76 44 00 47 View page

Workplace & Culture

At iBanFirst, we love people who are motivated, passionate, independent and flexible, with an entrepreneurial spirit. If they’re excited about financial technology (FinTech), that’s a great bonus!

We are successful not only because of our innovative technology and service solution, but also because our team is fun, talented, creative and keen to excel.

iBanFirst it's 15 different nationalities throughout Europe, (Paris, Brussels, Antwerp and Dijon).

Already working at iBanFirst?

Let’s recruit together and find your next colleague.

email
@ibanfirst.com
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