Help Desk Assistant || Internship

About

Fair, Focused, Forward 

Founded in 2013, iBanFirst is headquartered in Brussels, has offices in Paris, Antwerp and Dijon and serves more than 2,500 customers all over Europe. iBanFirst provides an online platform for multicurrency transactions enabling a payment experience and package of financial services addressing the needs of SMEs in their daily operations.

iBanFirst has raised €25m from Xavier Niel and leading European VC funds Serena and Breega. It was recognised as ‘Fintech Scale-up of the Year’ in Belgium in 2018 and listed in several rankings including Deloitte Technology Fast 500 EMEA (2018), Deloitte Technology Fast 50 (2018 and 2019) and KPMG Tintech100 Leading Global Fintech (2017).

Why work for us? 

Being part of our team is a unique opportunity to develop your skills and progress rapidly in an environment at the cutting edge of innovation.

Job description

What you will do

  • Monitor and respond quickly to incoming requests relate to IT issues;
  • Maintain computer systems and act as support if any system goes down;
  • Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc);
  • Maintain user PCs, including upgrades and configuration as needed;
  • Assist with onboarding of new users;
  • Keep inventory of all equipment, software, and license users;
  • Install, configure, and upgrade PC software.

Preferred experience

Skills

  • General awareness of computer systems, PC repair, and network management;
  • Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise;
  • Ability deploy, configure, and support operating systems on desktop and mobile;
  • Understanding and appreciation for information security within systems and user devices;
  • Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, and time.

Technical skills

  • Windows environment:
    • Windows 10, Server 2012 R2/2019
    • Active Directory, GPO
    • PowerShell
  • Linux (CentOS, Ubuntu)
  • Atlassian suite (Jira, Confluence)

What we offer

  • Various missions and projects in an innovative and rising start-up in a thriving industry (fintech)
  • A key role and a unique opportunity to shape the future of iBanFirst
  • A great, professional and international team with a flat hierarchy
  • A nice work environment, in a brand new office located in Paris 8
  • Regular offsite and internal events.

Or, know someone who would be a perfect fit? Let them know!

Paris

61 Rue de Courcelles
75008 Paris Directions hello@ibanfirst.com +33 1 76 44 00 47

Workplace & Culture

At iBanFirst, we love people who are motivated, passionate, independent and flexible, with an entrepreneurial spirit. If they’re excited about financial technology (FinTech), that’s a great bonus!

We are successful not only because of our innovative technology and service solution, but also because our team is fun, talented, creative and keen to excel.

iBanFirst it's 9 different nationalities throughout Europe, (Paris, Brussels, Antwerp and Dijon).

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