Junior Account Manager

About

Fair, Focused, Forward 

Founded in 2013, iBanFirst is headquartered in Brussels, has offices in Paris, Antwerp and Dijon and serves more than 4,000 customers all over Europe. iBanFirst provides an online platform for multicurrency transactions enabling a payment experience and package of financial services addressing the needs of SMEs in their daily operations. 

iBanFirst has raised €46m from Xavier Niel and leading European VC funds; SerenaBreegayElaia and Bpifrance. It was recognised as ‘Fintech Scale-up of the Year’ in Belgium in 2018 and listed in several rankings including Deloitte Technology Fast 500 EMEA (2018), Deloitte Technology Fast 50 (2018 and 2019) and KPMG Fintech100 Leading Global Fintech (2017). 

Why work for us? 

Being part of our team is a unique opportunity to develop your skills and progress rapidly in an environment at the cutting edge of innovation. 


Job description

What you will do

  • As soon as a client has been introduced to our platform by the Sales Executive team and has made transactions, you are the client’s point of contact;
  • You ensure the growth of your portfolio by initiating and executing proactive cross sell & up sell strategies;
  • You build and maintain long-term relationships with clients;
  • You have meetings in face to face with your clients;
  • You work closely with our Customer Success Management team in order to maximize your clients’ satisfaction;
  • You optimize international payments, FX exposure and hedging strategies for clients;
  • You analyze companies' currency risk management;
  • You raise awareness and support companies on currency issues;
  • You help clients to fully understand features of our platform and to use them;
  • You help your clients with their daily needs;
  • You collect customer feedback and needs and share within our organization;
  • KPIs: Cross sell, Up sell, Churn & NPS.

Preferred experience

Required Qualities & Knowledge

  • Diploma of Higher Education (BTS/DUT) or Bachelor (Business School/University);
  • Prior experience on a customer facing position;
  • Customer-oriented;
  • Good communication skills (spoken and written);
  • Attention to details;
  • Fluent in French, English would be a plus;
  • Team player.

What we offer

  • Various missions and projects in an innovative and rising start-up in a thriving industry (fintech)
  • A key role and a unique opportunity to shape the future of iBanFirst
  • A great, professional and international team with a flat hierarchy
  • A nice work environment, in a brand new office located in Paris 8
  • Regular offsite and internal events
  • Attractive package, depending on profile

Or, know someone who would be a perfect fit? Let them know!

Paris

61 Rue de Courcelles
75008 Paris Directions hello@ibanfirst.com +33 1 76 44 00 47 View page

Workplace & Culture

At iBanFirst, we love people who are motivated, passionate, independent and flexible, with an entrepreneurial spirit. If they’re excited about financial technology (FinTech), that’s a great bonus!

We are successful not only because of our innovative technology and service solution, but also because our team is fun, talented, creative and keen to excel.

iBanFirst it's 9 different nationalities throughout Europe, (Paris, Brussels, Antwerp and Dijon).

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