Customer Success Consultant

About

Fair, Focused, Forward 

Founded in 2013, iBanFirst is headquartered in Brussels, has offices in Paris, Antwerp and Dijon and serves more than 4,000 customers all over Europe. iBanFirst provides an online platform for multicurrency transactions enabling a payment experience and package of financial services addressing the needs of SMEs in their daily operations. 

iBanFirst has raised €46m from Xavier Niel and leading European VC funds; Serena, Breega, Elaia and Bpifrance. It was recognised as ‘Fintech Scale-up of the Year’ in Belgium in 2018 and listed in several rankings including Deloitte Technology Fast 500 EMEA (2018), Deloitte Technology Fast 50 (2018 and 2019) and KPMG Fintech100 Leading Global Fintech (2017). 

Why work for us? 

Being part of our team is a unique opportunity to develop your skills and progress rapidly in an environment at the cutting edge of innovation. 

Job description

Your mission will be key in our customers journeys. First, you will be the main point of contact for Customers onboarding. Once onboarded you will make sure customers stay satisfied and get the most out of our platform. As the team has just been created, most of the missions are yet to be defined!

What you will do

•  Follow-up of the NPS and customers satisfaction,
• Using soft skills to provide superior service to our customers,
• Manage customer onboarding on the platform, personalizing their application accordingly to their needs and training new users,
•  Establish, maintain, and enhance long-term relationships between iBanFirst and its customers,
• Develop product and general knowledge of iBanFirst in order to provide clear solutions or answers to our clients’ enquiries,
• Troubleshoot issues and provide clearly explained solutions to clients in a time-sensitive environment,
• Take a place in the definition of our processes and tools to accelerate our expansion in new countries,
• Basically, make our customers happy.

Preferred experience

Required Qualities

• Prior experience on a customer facing position in Finance industry (Bank, FinTech…),
• Customer-oriented, with a good communication,
• Strong analytical skills,
• Attention to details,
• Fluent in French and English,
• Team player. 

Nice to Have

• Dutch and German (read, written, spoken) would be a plus
• Knowledge of Salesforce

What we offer

• Various missions and projects in an innovative and rising start-up in a thriving industry (fintech)
• A key role and a unique opportunity to shape the future of iBanFirst
• A great, professional and international team with a flat hierarchy
• A nice work environment, in a brand new office located in Paris 8
• Regular offsite and internal events
• Attractive package, depending on profile